Refund policy

Effective Date: 9/15/23

Our Return Policy

At this time, we do not accept returns or offer refunds. We only allow exchanges or assist with items that arrive defective or damaged.

If your item arrives defective or damaged, you must contact us within 7 days of delivery and provide clear photos of the issue so we can review and assist you.

Exchange requests must also be made within 7 days of delivery. Items must be unworn, unused, and in their original condition and packaging.

Customers are responsible for the shipping cost to send items back for exchange, unless the item arrived defective or damaged.

Any requests made after 7 days from delivery will not be accepted under any circumstances.

Our Commitment to Customer Satisfaction

Beyond our return policy, we are committed to ensuring you have the best possible experience with our products. If you encounter any issues, our customer service team is here to help.

We may also offer additional assistance such as:

  • Product troubleshooting and support
  • Usage guidance and tips
  • Replacement parts (when available)
  • Store credit for future purchases
  • Other accommodations we deem appropriate

How to Contact Us

If you would like to initiate a return or have any questions, please reach out to our customer service team:

Important Notes

  • Refunds are processed upon confirmation that the returned item is undamaged.
  • Return shipping costs are the responsibility of the customer.
  • Any additional assistance provided remains at our discretion and does not create an obligation for future accommodations.
  • This policy does not affect any statutory rights you may have under applicable consumer protection laws.
  • We reserve the right to modify this policy at any time without prior notice.

Questions

If you have any questions about this return policy, please contact us before making your purchase. We are happy to help!